Asked, answered.

In-stock parcel items leave our Revesby warehouse within 1–2 business days. Bulky furniture is booked with a two-person carrier and typically delivers in 5–12 business days depending on your region.

Yes — we deliver Australia-wide, apart from a small number of remote postcodes outside our courier network. Shipping is calculated from your postcode and the size of your order, and you'll see the exact cost at checkout before you pay.

Absolutely — collect free from our Revesby showroom (297–299 Canterbury Rd), usually ready within 24 hours. We'll even help you fit it in the car.

Yes. Popular colourways can sell out mid-season — pre-orders hold your place at today's price and we email a delivery window before charging shipping.

Change-of-mind returns are considered case-by-case and need to come back within 14 days of receiving your order — unused, in original packaging with manuals and tags, and with proof of purchase. Return shipping for change-of-mind is at your cost; drop-off at Revesby is free.

Send two photos (the issue + the batch label) via the contact form. We cover the return label and you choose repair, replacement or refund.

Every Love N Care product carries a 12-month manufacturer's warranty from the date of purchase — and on innerspring mattresses the springs are covered for 6 years. All on top of your Australian Consumer Law rights.

Yes — that's often the fastest fix. Our Sydney team keeps parts for current and recent ranges and ships them free under warranty.

Every guide lives on our Assembly Guides page as a PDF — searchable by product. Lost hardware? Contact us and we'll send replacements.

Yes — Afterpay on all orders, plus Visa, Mastercard and Amex. You'll see the 4-instalment amount on every product page and in the cart.

We ship from our NSW warehouse. Deliveries within NSW typically arrive within 5 working days, and up to 10 working days for locations like Western Australia or the Northern Territory. We do our best to meet these timeframes, though courier factors outside our control can occasionally extend them.

Every order ships with a tracking number — you'll receive it by email as soon as your order is dispatched, along with the courier it was sent with (typically Couriers Please or TNT). Track it any time on the courier's website.

It's your choice. In the cart, under "If no one's home", pick Signature required (the default — the courier will card you and arrange redelivery or a depot pick-up if you're out) or Leave in a safe place, which authorises the courier to leave the parcel unattended at your address. Once a parcel is left under that authority, neither Love N Care nor the courier can take responsibility for it.

No — we deliver within Australia only. A small number of remote postcodes (0880 and 0881 in the Northern Territory, and 4875 in Queensland) are outside our courier network.

Shipping is calculated from your postcode and the size and number of cartons in your order. You'll see the exact cost in the cart and at checkout before you pay.

On the rare occasion a parcel goes missing, we lodge an investigation with the courier, which can take 5–10 working days to complete. Contact us at info@lovencare.au or 1300 732 599 and we'll get it moving straight away.

Contact us first on 1300 732 599 or info@lovencare.au and we'll give you a Return Authorisation Number and the best way to send the item back. Refunds are issued to your original payment method once the product arrives back with us. Unless we sent the wrong item, return postage is at your expense.

Change-of-mind returns are assessed case-by-case and need to be returned within 14 days of receiving your order, with the product and packaging in original condition — manuals and accessories included, tags attached, unused and unopened. Keep your proof of purchase; it's required for any return.

Every Love N Care product is guaranteed for at least twelve months from purchase against faults in materials and workmanship. Misuse, accidental damage, normal wear and tear or neglect aren't covered. Our goods also come with guarantees that cannot be excluded under Australian Consumer Law.

Return the item to the store you bought it from with your receipt and a description of the fault, and it will be repaired or assessed for replacement as quickly as possible. Can't get back to the store? Call us free on 1300 732 599 or email info@lovencare.au and we'll arrange it — including reasonable claim expenses.